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Help Center
How can we help you today?
Answers to the questions members ask most, and every way to reach a person.
Reach a person
Choose the way that suits you. We answer in English, Spanish and French, and our regional houses answer in many more languages.
You can also press Talk to us at the bottom of any page to speak with our voice receptionist.
Frequently asked questions
Membership
How do I join?
Join online in a few minutes from any “Become a member” button. You receive your digital member card right away.
Who can join?
Anyone with a foreign-born story and the people close to them: people born abroad, whatever their status, US citizens born abroad, the US-born children of foreign-born parents, and their families, relatives and friends.
Are children covered?
Children under eighteen are part of the household membership and always free.
Where is my card?
Sign in to your member account to display your card or print a new one.
Benefits
How do I use a benefit?
Open the programme in the catalogue: it shows whether it is live and how to use it — usually by showing your card or using a member link.
Why does a programme say “opening soon”?
New partners are added as each agreement is signed. We show the status plainly so that you always know what is available today.
Privacy and trust
Do you ask about immigration status?
Never. We do not collect immigration status in any form, at any time.
Do you sell my information?
No. Personal information is never sold or rented.
Do you give legal or immigration advice?
No. We do not provide legal or immigration services or advice, and we do not represent anyone before immigration authorities.
Explore every part of membership
Each area of life has its own page, its own programmes and its own free help.
Health & Care
Money
Work & Jobs
Travel & Going Home
Home & Living
Auto & Transport
Protection & Insurance
Community Leaders & Advocacy
Learning & Technology
Entertainment & Dining
Community & Events
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